Everything you need to get the most out of GearUp. Choose a topic below, or contact our support team for assistance.
Quick answers to the questions we hear most
Choose your gear, pick a start and end date, and the total price is calculated from the daily rate. Bookings are held for exactly the dates you select.
Each gear listing shows live availability. When you select dates, the panel checks overlapping bookings and daily quantity so you only confirm what's actually free.
Checkout is handled securely by SSLCommerz. You'll be redirected to a payment page, and your booking is confirmed once the payment is verified.
You can cancel a booking from your dashboard before it is picked up. Depending on the status, cancellations may be refunded; contact support for specific cases.
Once you return the gear, the provider confirms the return, the order is marked returned, and you can leave a review for the gear.
How-to tips for a smooth rental experience
Measure your inseam and compare it against the frame size chart for the bike type you want. Road, mountain, and hybrid bikes all fit differently — when in doubt, choose a frame one size smaller and adjust the seat before you ride.
Inspect brakes, tires, and gears before you leave. Confirm the rental period and quantity on your order, report any existing damage to the provider on the spot, and keep the gear exactly as you received it.
Select a start and end date, and the panel will show live availability and total cost. Make sure your pickup and return dates match your plans — dates are fixed once the booking is confirmed.
Store the gear securely, avoid leaving it in the rain, and return it clean and undamaged. If something breaks, contact the provider right away instead of trying to fix it yourself.
Our support team is happy to answer questions about bookings, payments, or your account.
Contact Support